PAYMENT POLICY

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Returns Refunds, Exchanges Policy

 

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 

  1. Please email billing@alphahelixusa.com to request a refund and we will assign you an RMA#.
  2. Mail your returned item to the address specified in the RMA creation email.
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Supplements may not be returned if opened.
Merchandise that has been worn, used or altered will not be accepted for return or exchange.

 

Restocking Fee
All items are subject o a 10% restocking fee; this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

 

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.

 

Payment Policy
Accepted Methods of Payment
PayPal and Credit Card through PayPal: Visa, Master Card and American Express

 

Credit Card Charges
Your credit card will be charged when you place an order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am-5pm

 

Carriers
We use the following carriers to deliver all of our orders: USPS, UPS, and FedEx.

 

Order Tracking
If the shipping carrier provides a tracking number, we will update your order with the tracking number.

 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of the products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have the chance to not place your order if you decide not to.

 

Back Orders
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged for any additional shipping and handling on the second shipment.

 

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

 

What information do we collect?
We only collect the information that we need that is related to your order. This information includes:
Billing Address
Shipping Address
Email Address
Credit Card Information

 

In addition we also collect information on your IP address, Browser type and refer to URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using and find out where our visitors are coming from so that we can improve our marketing.

 

How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

 

Security and Storage
Only your order data billing, shipping and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visitor store your shopping cart contents. We use them only to track this information.