At Alphahelixusa, we’re excited to offer shipping services to both Vietnam and the United States, ensuring that your orders reach you quickly and securely. Here’s everything you need to know about our shipping process:
Order Processing Time
Once your order is confirmed, it typically takes us 1-2 business days to process it. After processing, your package will be handed over to one of our trusted local shipping partners for delivery.
Shipping Methods
We work with reliable carriers in both Vietnam and the U.S. to make sure your items arrive safely and on time. Our goal is to provide a seamless experience from the moment you place your order to the moment it lands at your doorstep.
Shipping Costs
We’ve kept things simple and affordable for everyone:
- Vietnam: A flat rate of $3 per order .
- United States: A flat rate of $3 per order .
No hidden fees—just straightforward pricing so you know exactly what to expect.
Estimated Delivery Time
Delivery times may vary depending on your location, but here’s what you can generally expect:
- Vietnam: 1-3 business days.
- United States: 1-3 business days.
We aim to get your order to you as quickly as possible, but please keep in mind that some factors might cause delays.
Unforeseen Shipping Delays
While we do our best to ensure timely deliveries, there are situations beyond our control that could slow things down. These include:
- Weather or Natural Disasters: Severe storms or other natural events can disrupt shipping schedules.
- Customs Delays: For international shipments, customs processing might cause unexpected hold-ups.
- Carrier Issues: Things like vehicle breakdowns, heavy traffic, or technical glitches with the carrier can also affect delivery times.
If any delays occur, we’ll do our best to notify you as soon as possible and work to resolve the issue quickly. We appreciate your patience if these unforeseen circumstances affect your delivery timeline.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with all the tracking details. You can use the provided tracking number to monitor your package’s progress and know exactly when it’s arriving.
Contact Us
If you have any questions about your order or our shipping policy, don’t hesitate to reach out! You can contact us via email or the phone number listed on our website. Our team is always here to help and make sure you’re satisfied with your shopping experience.
Thank you for choosing Alphahelixusa ! We’re committed to delivering quality products and service to your doorstep.