At Alphahelixusa, we’re here to make your shopping experience as smooth and hassle-free as possible. We know that sometimes things don’t work out the way you hoped, and if a product doesn’t quite live up to your expectations, we’ve got your back. To give you peace of mind when shopping at alphahelixusa.com, we’ve created a straightforward and transparent return and refund policy. This way, you can easily return items or request a refund whenever you need to.

Return Conditions

You can return items within 15 days from the date you receive them. To qualify for a return, just make sure the following conditions are met:

  • Product Condition: The item must be unused, in its original condition, and still have all the tags attached.
  • Original Packaging: Please send the product back in its original packaging, along with any accessories or documents that came with it (if applicable).
  • Proof of Purchase: You’ll need to provide a receipt or another valid proof of purchase to start the return process.
  • Exclusions: Items bought during clearance sales or marked as “non-returnable” aren’t eligible for returns.

How to Return an Item

Returning something is simple, just follow these steps:

  1. Contact Us: Let us know you’d like to return an item by emailing [email protected] . Our team will guide you through the process and answer any questions you might have.
  2. Send It Back: Once your return request is approved, send the item to one of the addresses below:
    1. Vietnam Address: Golden Tower Building, 6 Nguyen Thi Minh Khai, Da Kao, Quan 1, Ho Chi Minh 70000, Vietnam
    1. U.S. Address: 2850 Golf Rd Ste 1000, Rolling Meadows, IL 60008, United States

Note: You’ll need to cover the cost of return shipping.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 3–4 business days . The money will be sent back to your original payment method. Keep in mind that it might take a little extra time for your bank or payment provider to process the refund.

What We Can’t Accept

Unfortunately, we can’t accept returns for items that:

  • Have been used or show signs of wear and tear.
  • Are damaged because they weren’t handled properly.
  • Aren’t in their original condition or are missing packaging, tags, or accessories.

Need Help?

If you have any questions or need assistance, feel free to reach out to us at [email protected] . Our team is here to help and make sure you’re happy with your experience at Alphahelixusa .

We truly appreciate your understanding and look forward to serving you better!